Frequently Asked Questions

MiSurvey is an online survey tool used to create and administer surveys. MiSurvey is in two forms;

1. MiSurvey Website (
2. MiSurvey Mobile App (from Google Playstore and Apple AppStore)

You sign up with a free account either as a client or a panel member. Clients create surveys and polls for public or panel members to participate. Clients can also take part in other surveys and polls. Panel members only take part in surveys but can opt to create their surveys.

Misurvey also allows you to collect and analyse Key Performance Indicator data across the country, track trends and compare performances to other competitors and measure media ratings

  1. Go to
  2. Click/tap on ‘Signup Now!’
  3. Fill the form displayed on your screen as a client or a panel member and click ‘Create Account and Continue’
  4. You will receive an activation link in your email, click on it to activate your Misurvey account and proceed.’
  1. Sign into your Misurvey account.
  2. Click/tap ‘Create Survey’ at the top of the page.
  3. Enter your survey name
  4. Select/choose your survey picture.
  5. Choose whether it’s a regional or national survey
  6. Check the ‘Public Survey’ box if you want your survey to be public or select any of your panel groups to participate and click next
  7. Choose your type of survey (i.e. Opinion Poll, Mobile Survey, IVR Survey or Flash Survey)
  8. Choose your Start date, date of completion, target number of completed polls, monthly income of participants and incentive participant would be rewarded.
  9. Decide whether you’d like your data to be analysed. Charges apply if yes.
  10. Select/customise your sample demographics and click next
  11. Create and add your survey questions and click next
  12. Check your survey pricing and make payment for your survey via Mobile Money, Credit Card or Misurvey corporate account and click next
  13. Review your survey and click ‘Publish’

You can make payments via Mobile Money (Airtel or MTN), Credit card (Visa, Mastercard, Discover, or American Express) or Misurvey Corporate account.

  1. Login to your Misurvey account
  2. Click/tap ‘Panel Groups’ at the top of the page
  3. Click/tap ‘Create Group’
  4. Enter Group name, group description (optional) and upload your group user data (excel or csv). File should contain columns: First name, Last name, email and phone number. Click save afterwards.
  5. Your panel group has been created.

Yes, a panel member can be a client since he/she can opt to create surveys or polls and also a client can be a panel member since he/she can take part in surveys.

A panel group allows you to create group surveys, by which you can organize your surveys according to groups. It enables members to target only specific people to take their surveys

Yes you can delete your survey. The option is in the controls column of the ‘Created Surveys’ tab in your dashboard.

  1. On your dashboard, go to ‘Created Surveys’
  2. Click/tap ‘View Results’ in the controls column to access the results of your survey.
  3. Click/tap on ‘Download Results’ to download your survey results.

You will have to download the MiSurvey App to take surveys

  1. On your dashboard, go to ‘Created Surveys’
  2. Click/tap ‘Edit Survey’ in the controls column.
  3. Edit your survey and save afterwards

Yes, you can create a survey with 0 rewards/incentives attached.

  1. Opinion Polls
    Opinion polls are also known as surveys which are used to collect information about the views of a given group/population.
  2. Mobile Surveys
    Mobile surveys are surveys completed by respondents on any mobile device (Smart phone or Tablet).
  3. Interactive Voice Response (IVR)
    IVR survey is a pre-recorded automated survey in which customers/respondents respond to questions either vocally or numerically using the keypad.
  4. Flash Surveys
    Flash surveys are short surveys on a topic.

Yes, you can participate in a survey created by you.

Trending Polls are polls that are currently popular or widely taken.